Petmeds.co.uk prides its self on first class service. Treating customers how we would like to be treated ourselves. Great service isn't just about delivering products at a great price quickly - although that is a good place to start - its also about timely communication and a genuine desire to resolve any unexpected issues to our customers satisfaction.
We know that our exisiting clients are impressed by the service they receive by the large number of emails we receive every day together with the fact they continue to shop with us.
Its widely acknowledged that consumers are only normally motivated to provide feedback when they have something to complain about so we are thrilled that so many people take time to send us their thanks and support. We have never prompted clients for feedback – the selection of comments below are all volunteered. Its great to hear what petmeds.co.uk means to you. It makes going that extra mile worthwhile.
This page was updated on 14th June 2008.
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Thank you again you are quite literally a life saver, as we couldnt really afford the weekly bill for medication from the Vet
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Thankyou for such a quick delivery, once again, and very pleased with the product, will recommend
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I just wanted to say WOW! and thank you for the most efficient internet service I have ever experienced. I ordered some Duramitex and received it the next day. Can't ask for more, thank you
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Received these today in the post at 11:00. That is a really, really quick service. I am impressed and we will certainly buy from you again.
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Thankyou so much, what a brilliantly fast service
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Just a quick note in order to thank you for your very helpful & speedy service.
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Hi i just want to say a big thank you for such a fantastic service, i received my order the following day, dont think it was even 24 hours BRILLIANT! will definitely be using your services again
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My order has arrived this morning and I can't thank you enough for such a terrific 1st class service. You are efficient, informative and so much cheaper than the vets, I have saved 50% on this transaction alone. Long may you continue.
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To all the fantastic staff at Petmeds.... A BIG, BIG thankyou for the recent order I received today excellent speedy delivery and a hassle free service from beginning to end.... I have recommended your website to many of my friend's and already 4 of them have placed an order with Petmeds....
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I will DEFINITLY be using Petmeds again! For fast and friendly service and because of the reasonable price's too
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I am just writing to say thank you very much for sending the meds so quickly. The seraqin i first bought from my vets didnt have a very long shelf life, and my vet told me it was normally that short (Jan 08), however on making enquiries with yourselves, I found this not to be the case and your seraquin has a very long shelf life. PLUS its not a prescription only
drug, something the vet NEVER told me.
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Many thanks for the quick delivery, i will certainly be using your service again
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Just wanted to say Thanks for such superb service, paricularly amongst a postal strike. Our order arrived at 6.45pm by Parcel Force, which was terrific. We will be using your company again. Thanks a lot and a big congratulations.
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Once again, thank you so much for the excellent delivery time, the order arrived this morning and the service you give is fantastic. I was a bit worried that the insulin might get held up somewhere along the line as there's another post strike next week but my worries are now over.
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Thank you so much for delivering our order today. It is indeed food for my own dog who now resides with my mother. I was at home due to just bringing my mother back from a holiday in Spain so I do not normally see your deliveries arrive as I work abroad. I was so impressed by the fact that you labelled the box that my
mother is disabled and does take a while to answer the door. I cannot thank you enough for this as most people I deal with do not seem to care!! To be honest this delivery makes the difference whether my dog eats or not sometimes as she is now unable to eat anything but the ID we order for her (not even a pinch of fresh chicken!!) as it makes her bleed really badly. She does have this food under veterinary care but you offer far better prices!! Very, very impressed by your service and care. Thank you so much!!
Even your courier was really understanding and offered a service that was completely professional and competent. Please keep up the good work.
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Just to let you know the frontline for my cats has arrived and I am very pleased with your service - I shall certainly shop with you again and also for my dog when I need more pipettes for him
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hi just a short note to say thanks that the above was received today. hope to do business again soon
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I would like to thank you for your very efficient and informative service. I placed my order on Sunday, received an immediate confirmation, on Monday you informed me that my order had been dispatched and on Tuesday I received it through my door. If only all companies were that good!!
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Thank you, i will certainly recommend you to friends.
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I want to thank you for getting my order to me so quickly. I rang up and explained to one of your girls that I urgently needed the heart tablets for my dog as I was on the last one. They arrived next day with the rest of my order. Great service, great company |
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hello. received my order today. without doubt the quickest delivery i have had. thank you for your prompt attention. no doubt i will order from you in the near future.
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Just thought I should email and say how impressed I was with the service. My friend recommended you to me saying you were much cheaper than going to the vets, which you are, but not only that you deliver everything straight to my house and straight away. I will definitely be recommending you to my others friends and family who have pets
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Thankyou for my order that i placed on the 5th. I received my parcel on the 7th which was truely first class service. Will definitely use your services again.
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Just wanted to congratulate you on your speed of service. Thanks. Olivia
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Just want to say thanks for the excellent service, FRONTLINE received today.
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I will be pleased to recommend your company. I'm so impressed with your prices - we have 8 cats at the moment but we have had as many as 14 - so, as you can imagine, my monthly vet bill has been pretty high for the past few years!! (in fact, I'm quite sure I buy their new cars each year). I'm so glad I have found your web site - you will be hearing
from me on a regular basis!!
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Order received, many thanks for a first class service
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Thank you for the prompt delivery, received my order on Thursday - Oscar, my Golden Cocker Spaniel says Woof!
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My Order has been received.. very very speedy delivery... Thanking You.
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Thank you very much for getting back to me i were a little bit worried at first, but its sorted now. and you now have another customer for life as i ticked the box when paying to remember my card details so i will be able to order faster next time. i will pass you site on to many friends with animals. I also have two horse's but all is well with them at the moment.
but i will tell people at the stable's.
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Thank you again for your fast response. Just to say thank you for a great, quick and reliable service at a great price ordered it one day and it was there the next
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Many thanks for dispatching my order so promptly, received today a.m. Excellent service
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Many thanks for your quick dispatch of the frontline for cats and for the information on my latest order
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I would like to thank you for your speedy delivery and i have recommended your company to my friends its great value for money and i will be using this service again
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I would like to thank you for your speedy delivery and i have recommended your company to my friends its great value for money and i will be using this service again Just a note to say that after my first time using your company, I was very impressed with the price of the product I bought, including postage, and the speed that you got it to me. Far easier and cheaper
than ordering from my vets then hiking 3 miles across town on overpriced buses to go and collect it. I look forward to doing business with you again in the future.
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Received the frontline we ordered for the cat yesterday, only took 2 days to get here. Makes a change actually to order something online and not have to wait a week or more for it to arrive. I can't understand why all companies can't just receive an order, and get it sent out straight away, I mean it's not difficult is it? |
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I would just like to comment on your quick service for delivery. I ordered some ear drops for my 12 year old bassett whose ears are red and inflammed. I will be using you again as you are cheaper than my vets for the drops
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Just to let you know that I received the Frontline Spot-On for cats when I returned home yesterday. Marvelous service as ordered and delivered in less than 24 hours.
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I placed my furst order with you yesterday for Metacam, and received the item in the post this morning. I was relly very impressed with your service and definately intend to use you again. Many thanks for your prompt and effecient service
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Order received following morning, many thanks for such excellent service.
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Hi I just wanted to say thank you for such excellent service. It is a pleasure doing business with you. I place my order and within 48 hours it arrives. You even remember the things I have ordered in the past, although that is tinged with sadness as Lucky my 18 year old Jack Russel who it was bought for is no longer with us.
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I have recommended that one of our local chemists who has started selling both Drontal plus and Frontline has a look at your site as the prices he is charging are still way up there in the treetops. He was very interested and may come online as an associate
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Swiftly and safely received as usual from you
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thank you i have received spot on today my cat is relieved, so am i. thanks
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Thank you for the Brilliant Service in sending the Pills for Cindy so quickly, I will recommend you to anyone who has a pet on medication.
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Many thanks for the excellent service and delivery, the syringes arrived on the 17th, I was very impressed.
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I received my order on the 17th. Thankyou for the fast delivery, my dogs ears are already much improved
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Thank you for despatching my order so promptly. I received my delivery on 17th August. Brilliant Service. I will use you again and have already recommended you to a friend
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I received my order today. Many thanks for your speedy service. I will definitely be recommending you to friends and family
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Many thanks for my order,i ordered it on sunday and received it on tuesday,i will definatly be ordering again,
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Hi, I just wanted to drop you a line to say thank you for the superb service you offer - I placed my order late Thursday evening and it arrived this morning - 36hrs later!! You offer quality/branded products at competitive prices and back it up with great service - what more could a customer ask for?
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Thank you so much for sending this second package - I received it this morning.
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I very much appreciate the concern you have shown and will use your company again
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thank you for prompt delivery it is a pleasure to deal with such a good firm, brilliant service
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Thanks for my order. Superfast service, many thanks indeed |
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This is the first time i have used petmeds.They are brilliant i would highly recommend
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Thank you for your prompt service - the parcel arrived at 8am this morning
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Received my goods very rapidly once they had been ordered, and your customer service is great to, thanks alot
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Very impressed with how quick my order was delivered. Have already ordered again. Thank you
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Received my order today. Thankyou for the quick service
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I have received my order this morning. Thank you for your excellent speedy service.
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Recieved order on the 6th,very prompt and also recieved phone call to say there might be a delay because of the post strike. thanks so much
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thank you very much...yet another very speedy delivery,will continue using your site
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Hi, Received order today. Super fast postage. Many thanks
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I received my order today - thank you for the prompt service and I will be sure to recommend your site to my friends and family.
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Thank you - thank you - thank you!
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Many thanks to one and all,my order arrived safe and sound this-morning at 10am,excellent service,
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Thanks, very efficient service. It came first thing this morning
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If you have any feedback regarding your shopping experience at petmeds.co.uk please do not hesitate to contact us.


